Privacy Policy

1. Introduction

 

Welcome to Synapse Green Pte. Ltd. ("Synapse Green," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

 

This Policy is prepared in accordance with the Singapore Personal Data Protection Act 2012 (the "PDPA") and its regulations. By providing your personal data to us, you acknowledge and agree that you have read, understood, and agreed to the terms of this Privacy Policy.

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2. Information We Collect

 

We may collect and process the following types of information:

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• Personal Data: This is data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access. This may include:​

  • Contact information such as your email address and phone number.Information you provide when you communicate with us (e.g., through contact forms, emails, or meetings).

  • Information related to the services we provide to you or your company (e.g., details about your company's energy consumption, project requirements, grant applications – where it relates to an identifiable individual).

  • Billing and payment information (if applicable and contains personal identifiers).

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• Your name, job title, and company name.

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• Non-Personal Data (Website Usage Information):

  • Information about your device and how you use our website, such as your IP address (which may be anonymized), browser type, operating system, referring URLs, pages viewed, and dates/times of visits. This is typically collected through cookies and other tracking technologies.

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3. How We Collect Your Information

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We may collect information in the following ways:

• Directly from You: When you fill out contact forms on our website, subscribe to any newsletters (if offered), email us, call us, meet with us, or engage our services.

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• Automatically When You Use Our Website: Through cookies and other similar tracking technologies (please see Section 7 on "Cookies and Tracking Technologies").

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• From Third-Party Sources: We may occasionally receive information about you from third-party sources (e.g., business directories, referrals), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

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4. How We Use Your Information

 

We use the information we collect for various purposes, including:

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• To provide, operate, and maintain our website and services.

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• To respond to your inquiries, requests, and provide customer support.

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• To understand your needs and provide you with relevant service information.To process transactions and manage your account with us (if applicable).

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• To send you service-related communications, including updates and administrative messages.

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• To improve our website, services, and marketing efforts through analysis of usage data.

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• For internal record keeping and administrative purposes.

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• To comply with applicable laws, regulations, and legal processes.

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• For marketing purposes, such as sending you information about our services, insights, or events that may be of interest to you, but only where we have your consent or a legitimate interest to do so (you can opt-out at any time).

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5. Disclosure of Your Information

 

We will not sell, rent, or trade your personal data. We may disclose your personal data to third parties only in the following circumstances:

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• Third-Party Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, data analytics, email delivery services, payment processing). These providers will only have access to your personal data to the extent necessary to perform their functions and are obligated to protect your data.

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• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

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• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

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• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

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6. Data Retention

 

We will retain your personal data only for as long as it is necessary for the purposes set out in this Privacy Policy, or as required or permitted by applicable laws (e.g., for tax, accounting, or other legal requirements). When we no longer need your personal data, we will take reasonable steps to securely delete or anonymize it.

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7. Cookies and Tracking Technologies

 

Our website may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information.

 

• How we use cookies: We use cookies to enhance your Browse experience, understand how our website is used (analytics), and potentially for marketing purposes.

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• Your choices: You can set your browser not to accept cookies, and the anove websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

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8. Data Security

 

We take reasonable administrative, technical, and physical measures to help protect your personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

 

9. Your Rights Under the PDPA

 

Under the PDPA, you have certain rights regarding your personal data. These include:

 

• Right to Access: You have the right to request access to a copy of the personal data we hold about you and information about how we use and disclose it.

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• Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.

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• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

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To exercise these rights, please contact us using the details provided in Section 12. If you have a complaint or grievance regarding how we are handling your personal data or about how we are complying with the PDPA, we welcome you to contact us. You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) Singapore.

 

10. Third-Party Links

 

Our website may contain links to other websites not operated or controlled by us ("Third-Party Sites"). This Privacy Policy does not apply to such Third-Party Sites. We are not responsible for the content, privacy policies, or practices of any Third-Party Sites. We encourage you to review the privacy policies of any Third-Party Sites you visit.

 

11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

 

12. Contact Us / Data Protection Officer (DPO)

 

If you have any questions or concerns about this Privacy Policy, our data protection practices, or if you wish to exercise your rights, please contact our Data Protection Officer at:

 

Synapse Green Pte. Ltd.

Email:  privacy@synapsegreen.com.sg

Attn: Data Protection Officer

 

13. Governing Law

 

This Privacy Policy and your use of our website shall be governed in all respects by the laws of Singapore.